Privacy notice: how your information is used for tour requests

What we collect

When you submit a request, we may receive details you provide so we can coordinate the experience and respond to questions.

Contact details (such as name, email, and phone)
Date and group information (such as preferred date and traveler count)
Message details and preferences (such as accessibility notes or packing questions)

How we use it

Your information helps us coordinate and respond. We don’t use it to clutter your inbox.

To review availability and coordinate next steps for your request
To respond to questions and provide trip-related guidance
To send email updates only when you agree to receive notifications

Your choices

You control whether you receive email updates. If you chose to receive notifications, we’ll send only trip-related information tied to your request.

Email notifications

We’ll use your consent to send request-related updates. You can change your preference if you no longer want them.

Support communications

We’ll only contact you with information that helps coordinate your request and answer questions you asked.

Data care & retention

We keep information only as long as needed to support your request and to meet reasonable record-keeping requirements.

For specific questions about your request, reach out via the Support desk page. We’ll help you understand how your information is handled in the context of your tour inquiry.

Need help?

If you want clarification on how your details are used, contact our support team.

Contact support